Banks in the Lloyds Banking Group were hit by a mass disruption this week, with mobile banking apps and online services across the network disrupted due to a major technical problem. Major disruption was experienced for customers of the Lloyds Banking Group this week, with their Lloyds, Halifax and Bank of Scotland applications and online banking services affected. Thousands of complaints were raised by users who complained of problems logging into accounts, making payments and transferring money, after the incident.
Complaints about the problems also started to rise on Wednesday morning, as outage-monitoring website Downdetector saw a significant uptick in customers’ complaints from the three brands. Some users reported that they were unable to access mobile banking services, others reported problems with online banking, and internet payment transactions.
The issue was recognised by Lloyds Banking Group, and they issued an apology to the customers. The bank said in a statement it had heard from some customers who were having problems with its app and internet banking services, and was working to get them back up and running as soon as possible.
The outage spurred complaints on social media platforms, including reports of the inability to pay bills, send money and obtain account information. A few users reported that the interruption prevented them from making crucial financial transactions during their day at work. Others said they were unable to log on to either the mobile app or the website temporarily.
The issues impacted customers of all three Lloyds Banking Group brands, accounting for approximately 26 million customers in the UK, reports said. The chaos underlined how digital banking has become so important and the effects that technical issues can have on normal financial transactions.
The banking group confirmed that services were mostly restored later in the day. All services had reverted to normal, said a spokesman, and he added that he was sorry for the disruption. Those still having trouble were told to wait a few minutes before trying again to log in.
The outage is the most recent of several technology-related problems that have beset big British banks. Lloyds Banking Group saw another technical problem earlier this year, where some customers received the wrong details on their accounts, raising questions about the reliability of digital banking.
If you’ve been unsure whether the Lloyds Bank or Halifax app is still down, you’ll be pleased to know that the latest updates indicate that they’re back on track. Lloyds’ service status pages are now reporting normal service for both mobile and online banking, although some may still be having intermittent login problems due to systems stabilising.
The incident is a reminder that there is a need to keep alternative routes to banking services when there are technical difficulties. Customers of Lloyds Bank and Halifax have been affected by an outage to their apps, reports CityAM.
According to the standard, Lloyds, Halifax and Bank of Scotland customers are affected by an outage to their banking apps, according to Downdetector. Lloyds, Halifax and Bank of Scotland customers have been impacted by an outage to their banking apps, Downdetector reports “Banking apps down latest: Lloyds, Halifax and Bank of Scotland customers hit by outage”.
